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    <title>Recent articles on CustomerVision</title>
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    <copyright>Copyright 2007 CustomerVision</copyright>
    <lastBuildDate>9/7/2010 4:13:05 PM</lastBuildDate>
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        <title>Promoting &quot;Social Networking&quot; as a means to &quot;Informal Learning&quot; for a More Effective Workforce</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5889</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>1/31/2010 10:35:13 PM</pubDate>
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        <title>Human Intellectual Capital - Tacit Knowledge</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5886</link>
        <description>&lt;p&gt;Beyond the boundaries of our own&amp;nbsp;knowledge, employees often&amp;nbsp;find that seeking&amp;nbsp;out company&amp;nbsp;knowledge can be time consuming, and typically not easy.&amp;nbsp; Companies today spend millions of dollars to boost employee productivity on transactional related activities as well as pushing these in many cases out to the consumer, but what they have yet failed to realize and adjust for are tacit interactions.&amp;nbsp;&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>11/8/2009 12:59:54 PM</pubDate>
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        <title>Communities of Practice in the Workplace</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5919</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>7/30/2008 6:57:18 PM</pubDate>
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        <title>Engaged Learning - Objection #14</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5918</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>7/1/2008 1:49:32 PM</pubDate>
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        <title>Social Learning using an Enterprise Wiki platform</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5895</link>
        <description>&lt;div style=&quot;margin: 0in 0in 0pt&quot;&gt;If&amp;nbsp;your traditional methods of knowledge management are not working for you.&amp;nbsp;Enterprise wikis are providing a refreshing approach to easily, conveniently and cheaply collect organizational knowledge and make it shareable to key constituents.&amp;nbsp;&lt;/div&gt;</description>
        <category>Social Learning</category>
        <pubDate>6/4/2008 10:07:02 AM</pubDate>
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        <title>Creating a Market for Knowledge</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5850</link>
        <description>&lt;p dir=&quot;ltr&quot;&gt;Since companies spend significant amounts of money on employee education and training, field seminars and contact management tools, it seems logical that there would be a lot of competition to provide a solution that captures a company&amp;rsquo;s intellectual capital in a simple, easy to use format. But so far there are surprisingly few companies that are moving past the old models for capturing intellectual capital.&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>6/4/2008 10:04:15 AM</pubDate>
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        <title>Capturing the Baby Boomer Intellectual Capital</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5866</link>
        <description>&lt;p&gt;Very few corporations have recognized the need to capture their own intellectual capital.&amp;nbsp; It&apos;s apparent that companies have resources for their employees to draw from but they are not easy to use, not conducive to the way people do their jobs&amp;nbsp;and don&apos;t make it&amp;nbsp;easy to find the correct Subject Matter Expert within the organization.&amp;nbsp; And they dont address questions about&amp;nbsp;what happens if that SME retires or leaves the company.&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>6/4/2008 10:01:08 AM</pubDate>
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        <title>John Mellencamp Concert</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5907</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>6/4/2008 9:56:28 AM</pubDate>
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        <title>Learning Consortium</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5915</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>4/28/2008 7:33:58 PM</pubDate>
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        <title>Brandon Hall Excellence in Learning Award</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5901</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>10/2/2007 10:22:02 AM</pubDate>
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        <title>Why Knowledge Management, Content Management and Wikis are colliding...</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5894</link>
        <description>&lt;p&gt;Knowledge management, content management and wiki have one very important ingredient, information.&amp;nbsp; Communication has been viewed over the years as a necessary evil to maintaining good business and trying to keep employees, sales, partners and any constituent up to date.&amp;nbsp; Meetings are held, emails sent, intranets created all for the purpose of gathering and distributing information.&amp;nbsp; &lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>4/30/2007 8:33:10 AM</pubDate>
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        <title>Is there Support for Informal Learning?</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5877</link>
        <description>&lt;p&gt;The top 5 most important informal learning activities, according to &lt;a href=&quot;http://www.clomedia.com&quot;&gt;CLO magazine&lt;/a&gt;, are:&lt;/p&gt; &lt;ul&gt;     &lt;li&gt;On-the-job work experience &lt;/li&gt;     &lt;li&gt;Informal conversations with colleagues &lt;/li&gt;     &lt;li&gt;Learning portals &lt;/li&gt;     &lt;li&gt;Mentors or coaches &lt;/li&gt;     &lt;li&gt;Online referenceware &lt;/li&gt; &lt;/ul&gt;</description>
        <category>Social Learning</category>
        <pubDate>6/22/2006 9:15:32 PM</pubDate>
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        <title>Training-Why does my boss feel I need this?</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5842</link>
        <description>&lt;p class=&quot;MsoNormal&quot; style=&quot;MARGIN: 0in 0in 0pt&quot;&gt;&lt;span face=&quot;Times New Roman&quot;&gt;Yes, I&apos;ve asked myself this question many times in my life.&lt;span style=&quot;mso-spacerun: yes&quot;&gt;&amp;nbsp; &lt;/span&gt;Why do I need training and especially on the subject matter you are suggesting, or dictating since it is the new corporate policy?&lt;span style=&quot;mso-spacerun: yes&quot;&gt;&amp;nbsp; &lt;/span&gt;I&amp;rsquo;ve participated in many different forms of training in the past, but there&amp;rsquo;s one thing they all require - a huge commitment of time and energy. This time and energy is taken away from my primary job so I have to work more hours just to keep caught up.&lt;/span&gt;&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 10:08:36 PM</pubDate>
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        <title>Purpose and Influence</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5848</link>
        <description>&lt;p&gt;In a recent book that I read by Jerry Foster, &lt;u&gt;lifeFocus Achieving a life of Purpose &amp;amp; Influence&lt;/u&gt;, I was moved by how much small changes in life can make such a huge difference.&amp;nbsp; Looking back through my own life experiences thus far I find it fascinating how different my life might have been with just a few changes in direction.&amp;nbsp; Not all choices are wise or profound but mine have, more times than not, made a significant positive impact in my life and the outcome.&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:26:16 PM</pubDate>
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        <title>The World of Confusion</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5849</link>
        <description>&lt;p&gt;It&apos;s not anything new to those of us that have experience working in a corporate environment how much time it takes to just keep up with day to day communications.&amp;nbsp; We feel bombarded with emails, meetings, status update reports and documentation hitting us from everywhere.&amp;nbsp; Yes, we are in a world where communication is a necessary evil but no one has figured out how to effectively and efficiently manage it....why not?&amp;nbsp; &lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:26:00 PM</pubDate>
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        <title>Forbes talks about Wiki in the Corporate World</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5846</link>
        <description>&lt;p&gt;Matt Rand with Forbes wrote a nice article on wikis. He talks a little bit about how wikis are making their way into corporate environments. Since web based collaboration solutions are very much a part of our vision at CustomerVision, I&apos;m always interested to see how wikis and web logs are being covered by major publications. He summarizes the potential for wikis in the corporate world with these comments...&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:25:15 PM</pubDate>
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        <title>Rapid e*Learning</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5854</link>
        <description>&lt;p&gt;In my old life in the corporate world we use to spend significant amounts of time going to training classes created and facilitated by training professionals. Most of the time, I was somewhat engaged during the first 30 minutes, but as the class drug on for nearly 4-8 hours I would find myself doing other work.&amp;nbsp; Creating my &amp;quot;to do&amp;quot; list, reading memos or messages that I hadn&apos;t been able to get to during the day, etc. &lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:24:48 PM</pubDate>
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        <title>Improving Employee Performance</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5856</link>
        <description>&lt;p&gt;Most employees still have a desire to learn and improve upon their skills.&amp;nbsp; It has been my experience with clients and employees over the years that management tends to believe that employees need to be taught and employees believe they need to be enabled.&amp;nbsp; I believe most employees still have a great outlook and the overall best interest in doing a good job in today&apos;s workplace.&amp;nbsp; &lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:22:54 PM</pubDate>
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        <title>Masie Learning2005</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5867</link>
        <description>&lt;p&gt;What I would conclude about being part of Elliott Masie&apos;s &lt;a href=&quot;http://www.learning2005.com/&quot;&gt;Learning2005&lt;/a&gt; conference, is he knows how to deliver a unique experience.&amp;nbsp; Learning is unique, yet fundamentally the basis for everything we do as human beings.&amp;nbsp; Elliott and his team did a wonderful job of trying to bring people together with common goals and thoughts and giving them an environment where they could grow and build on those.&amp;nbsp; &lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:22:18 PM</pubDate>
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        <title>Content Management Chaos</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5860</link>
        <description>&lt;p&gt;Why knowledge base technologies and content management solutions fail is not necessarily in the technology, but a lack of understanding of ease of use to manage them.&amp;nbsp; Here are some things to consider if you are looking at buying a CMS or Knowledgebase system...&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:21:06 PM</pubDate>
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        <title>ABA and e*Learning</title>
        <link>http://cindyrockwell.com/article.asp?articleid=5861</link>
        <description>&lt;p&gt;I recently read an article in the ABA Banking Journal, entitled &amp;quot;e-learning&apos;s revised role&amp;quot; which clearly talks about the fact that idea capture and management of that knowledge is key.&amp;nbsp; They discuss how blended approaches for learning are necessary, which absolutely hits home with me and the fact that I prefer learning in various forms.&amp;nbsp; &lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>1/23/2006 12:20:23 PM</pubDate>
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